Privacy Policy
Effective date: September 7, 2026
Siebert Repair Services (“we,” “us,” or “our”) operates https://www.siebertrservices.com and related service channels, including help-desk, support, sales, installation, network-management, and technology-consulting services.
This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, submit a help-desk ticket, contact us, request information, or purchase or use our products and services.
Information We Collect
Depending on how you interact with us, we may collect:
Your name, business name, email address, telephone number, and mailing or service address.
Information submitted through a help-desk ticket or service request.
Details about your computer, server, network, internet, wireless, Microsoft 365, Azure, phone, television, Shopify, or other technology service.
Account, billing, payment, invoice, and transaction information.
Communications you send to us by email, telephone, text message, support form, or other method.
Technical information, including IP address, browser type, device type, operating system, referring page, pages viewed, and access date and time.
Information collected through cookies, server logs, security tools, analytics tools, or similar technologies.
Payment card information may be processed by a third-party payment provider. Unless expressly stated otherwise, we do not intentionally store complete payment-card numbers on our own website systems.
How We Collect Information
We may collect information when you:
Submit a help-desk ticket or service request.
Request information about wireless, internet, phone, television, managed-network, Microsoft 365, Azure, hardware, or other services.
Contact us by phone, email, text message, or another communication method.
Purchase products or services.
Schedule, authorize, or receive an installation, repair, upgrade, network-management, or consulting service.
Communicate with us about billing, support, service, or account matters.
How We Use Information
We may use personal information to:
Respond to inquiries, help-desk tickets, and service requests.
Diagnose, install, configure, maintain, upgrade, or manage technology systems.
Provide wireless, internet, phone, television, managed-network, cloud, Microsoft 365, Azure, hardware, Shopify, and related services.
Schedule appointments, installations, repairs, upgrades, and support.
Prepare estimates, invoices, contracts, and service records.
Process payments and maintain accounting records.
Communicate with you about services, transactions, billing, support, and appointments.
Secure our website, systems, networks, and customer accounts.
Detect fraud, misuse, unauthorized access, and security incidents.
Improve our website, services, support processes, and customer experience.
Comply with legal, regulatory, tax, insurance, and contractual obligations.
Help-Desk and Support Tickets
If you submit a help-desk ticket, the information you provide may be used to identify you, contact you, investigate the reported issue, access or manage authorized systems, document work performed, and provide technical support.
Please do not include unnecessary passwords, payment-card numbers, Social Security numbers, or other highly sensitive information in a help-desk ticket. If sensitive credentials are needed for support, we may provide or recommend a separate secure method for transmitting them.
Cookies and Analytics
Our website may use cookies, server logs, analytics tools, security technologies, and similar technologies to:
Remember settings or preferences.
Understand website traffic and usage.
Troubleshoot errors and improve performance.
You may be able to control cookies through your browser settings. Blocking or deleting cookies may affect certain website functions.
Before publishing: Confirm whether the site uses Google Analytics, Google Tag Manager, Microsoft Clarity, Meta Pixel, advertising cookies, reCAPTCHA, or a cookie-consent platform. Any services actually in use should be listed in this section.
Service Providers and Information Sharing
We may disclose information to service providers and business partners that help us operate our business, such as:
Website hosting, domain, DNS, security, and infrastructure providers.
Help-desk, ticketing, remote-support, and customer-management providers.
Email, communications, scheduling, and appointment providers.
Internet, wireless, telephone, television, cloud, Microsoft 365, Azure, hardware, and managed-service providers.
Payment processors, banks, accounting providers, and billing platforms.
Shopify or ecommerce-related service providers when applicable.
Professional advisers, including attorneys, accountants, insurers, and technology providers.
These parties may access information only as reasonably necessary to provide services, process transactions, maintain systems, or support our business.
We may also disclose information when required by law, subpoena, court order, governmental request, legal process, or when reasonably necessary to protect our rights, property, customers, employees, systems, networks, or others.
Business and Service Partners
When you request a service that is supplied, supported, installed, or fulfilled by another provider, information may be shared with that provider as reasonably necessary to process your request, activate or maintain the service, arrange installation, provide support, or complete a transaction.
Those providers may process information under their own privacy policies and terms. You should review the privacy policy of any provider whose services you purchase or use.
Payment Information
We may use third-party payment processors to process payments for products and services. Payment processors may collect and process payment information under their own privacy policies and security practices.
The website or related payment system may apply transaction or service charges, including charges associated with credit-card payments, as described at the time of purchase or service.
Data Retention
We retain personal information for as long as reasonably necessary to:
Provide services and support.
Maintain customer, billing, tax, warranty, and service records.
Resolve disputes and enforce agreements.
Comply with legal, accounting, insurance, and regulatory obligations.
Retention periods vary depending on the type of information and the reason it was collected.
Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, use, alteration, disclosure, or destruction.
Because no website, network, electronic transmission, or storage system is completely secure, we cannot guarantee absolute security.
Children’s Privacy
Our website and services are not directed to children under 13. We do not knowingly collect personal information from children under 13.
If you believe that a child has submitted personal information to us, please contact us using the information below.
Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
Request access to personal information we maintain about you.
Request correction of inaccurate information.
Request deletion of personal information.
Request information about how personal information is collected, used, or disclosed.
Opt out of certain marketing communications.
Withdraw consent where processing is based on consent.
Appeal a privacy-request decision where applicable.
Submit a complaint to a relevant privacy or data-protection authority.
To make a privacy request, contact us using the information below. We may need to verify your identity before fulfilling a request.
Marketing Communications
If we send promotional emails or text messages, you may opt out by following the unsubscribe instructions in the message or contacting us directly.
You may still receive non-promotional communications related to help-desk tickets, service requests, appointments, billing, transactions, security, or other necessary business matters.
External Links
Our website may contain links to third-party websites, service providers, manufacturers, carriers, payment processors, or other resources.
We are not responsible for the privacy practices, content, security, or policies of those third parties. Review their privacy policies before submitting information to them.
Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date.
Your continued use of the website after an updated policy becomes effective indicates acceptance of the revised policy.
Contact Us
Questions or privacy requests may be directed to:
Siebert Repair Services
Website: https://www.siebertrservices.com
Email: [Insert privacy or business email address]
Phone: [Insert business phone number]
Mailing address: [Insert business mailing address]
Items to Confirm Before Publishing
The draft should not be finalized until you confirm:
The correct legal business name, including whether “LLC” should appear.
Your business mailing address and privacy-contact email.
The exact fields collected by the help-desk ticket form.
Your website host and any external ticketing provider.
Whether analytics, advertising pixels, reCAPTCHA, Microsoft tools, or cookies are enabled.
Which payment processor is used.
Whether you send marketing emails or text messages.
Whether customers outside the United States are targeted.
The website currently provides enough information to create this service-specific draft, but the missing technical details should be verified because a privacy policy needs to match the site’s actual data practices rather than merely describe possible practices.